1. Information We Collect
Personal Information
When you interact with Dazzlepond Institute, we may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Program Registration: Emergency contacts, medical information, dietary restrictions, experience level
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Communication Records: Emails, phone calls, and other communications with our team
Automatically Collected Information
Our website automatically collects certain information through cookies and similar technologies:
- IP address and browser information
- Pages visited and time spent on our website
- Referring website information
- Device and operating system information
2. How We Use Your Information
We use your personal information for the following purposes:
Program Administration
- Processing program registrations and payments
- Communicating program details, schedules, and updates
- Ensuring participant safety and emergency preparedness
- Providing certificates and program completion records
Customer Service
- Responding to inquiries and providing customer support
- Sending program recommendations based on your interests
- Processing refunds and handling complaints
Marketing Communications (with consent)
- Sending newsletters with outdoor tips and program updates
- Notifying you about new programs and special offers
- Sharing success stories and testimonials (with explicit permission)
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business:
- Payment Processors: To securely process payments
- Email Service Providers: To send newsletters and program communications
- Insurance Companies: For program liability coverage (limited information only)
- Emergency Services: In case of medical emergencies during programs
Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Protect the rights, property, or safety of Dazzlepond Institute, our participants, or others
- Enforce our Terms of Service
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: All sensitive data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Periodic security assessments and updates
- Staff Training: All employees receive privacy and security training
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and provide personalized content. You can control cookie settings through our cookie consent banner or your browser settings.
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage patterns
- Preference Cookies: Remember your settings and choices
- Marketing Cookies: Provide relevant content and advertisements (with consent)
6. Your Rights and Choices
Under Canadian privacy laws, you have the following rights regarding your personal information:
Access and Correction
- Request access to your personal information
- Correct inaccurate or incomplete information
- Request a copy of your personal information
Consent Management
- Withdraw consent for marketing communications
- Opt-out of non-essential cookies
- Update your communication preferences
Data Deletion
- Request deletion of your personal information (subject to legal requirements)
- Close your account and associated data
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Program Records: 7 years for liability and insurance purposes
- Marketing Communications: Until you unsubscribe
- Website Analytics: 2 years for business analysis
- Payment Information: As required by financial regulations
8. Children's Privacy
Our programs welcome families with children, but we do not knowingly collect personal information from children under 13 without parental consent. For family programs:
- Parents or guardians must provide consent for children's participation
- Children's information is used only for program administration and safety
- We do not send marketing communications directly to children
9. International Data Transfers
Your personal information is primarily stored and processed in Canada. If we transfer information outside Canada, we ensure appropriate safeguards are in place to protect your privacy rights.
10. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting updates on our website
- Sending email notifications for material changes
- Updating the "Last updated" date at the top of this policy
11. Contact Us
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
We are committed to protecting your privacy and will respond to your inquiries within 30 days.
